We have a 14-day return policy, which means you have 15 days after receiving your item to request a return. Your item must be in the same condition as when it was brought to you, unworn or unused, with tags still attached, and in the original packing in order to be eligible for a return. A receipt or other evidence of purchase will also be needed.

To start a return, you can contact us at Nenesboutiqueee@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Nenesboutiqueee@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like white clothing (such a Abayas, Jilbabs, hijabs, niqabs, dresses, or Kaftans), custom products (such as special orders or personalized items). The shipping cost is not refunded.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 14 business days have passed since we’ve approved your return, please contact us at Nenesboutiqueee@gmail.com.